Why can I not contact ebay directly

Anyone who has sold one or more items on ebay will know that answering emails does take a significant amount of time and that is with potentially only 100 to 200 max lookers..



Consider the situation where ebay has millions of users in Australia and many more millions of users worldwide, there are potentially 1000's of emails every single minute, though the more experienced users will know that it is futile sending any email to ebay as they simply will get a standard answer possibly from an Auto-responder, or simply a cut and paste effort by some underpaid employee. In most cases it is the auto responder which is triggered first along with the usual disclaimer that we are not able to answer you directly regard your report/enquiry.


However at around the same time that eBay submitted their notification to the ACCC in Australia, they also change the report form so that there is now a short description field to allow you to include some further "more personal" and "relevant" information. This was an unusual step and most likely prompted by the number of submissions to the ACCC which indicated that for fakes and counterfeits on eBay the reporting mechanism is little or non existent and no possibility to value add information. But the crux of the whole matter it that it is an anonymous submission with no ability to contact the relevant department and / or ability to get a read response generated.



Contacting ebay is not just a matter of email, there is also the need to contact ebay by telephone in the event of being harassed by a buyer who may be threatening you in any manner and / or by intimation. The only option most people have at their disposal is to contact the live help, (which i believe is simply a software robot programmed to respond appropriately). Ebay need to start to take ownership of their site and not say that they are simply a venue. Laws in the US and Australia have shown that bars have a responsibility towards their patrons and are simply not JUST providing a venue for people to gather and chat. some people are now crying that well ebay do not sell anything, where as the bar is selling alcohol.. Wrong..., ebay is selling space on their servers for people to place their ad.... As always ebay wash their hands of the situation and take no action despite the stupid buyer sending all the messages through the ebay message and having direct evidence of the threats, along with every email being also reported/ sent to ebay trust and security.. ebay still did nothing..... it was not until a restraining order/intervention order was obtained in court did ebay deregister the user, YET EBAY did NOT remove the negative feedback he left me....



All the systems implemented by ebay have been designed to minimise human intervention and maximise profit, hence they cannot have people answering emails as this will take away from the profit margin. This also explains why ebay will not actively remove any fakes and or scams from their listing... but thats another topic for another day......

any questions or suggestions for discussion please contact me and i will try to take the issue up.

written by aus ecom connections

Aus eCom Connections - Connecting your Customers to you